Family Handbook

Fee Structure July 2016 to June 2017

Fees and Charges July 2016 to June 2017

Fees Our full fee With 50% rebate Parent pays  Our casual fee With 50% rebate Parent pays 
Before School Care  $14.00  $7.00 $19.00  $9.50
After School Care $21.00  $10.50  $26.00  $13.00
 Vacation Care  $50.00  $25.00  $60.00  $30.00
 Pupil Free Day $50.00  $25.00  $60.00  $30.00

Other Fees & charges

Enrolment Fee, Per Child (non refundable $50.00
Bond on enrolment , per child $150.00
Non-notification fee, after school care, per day $5.00
Non-notification fee, vacation care , per day $10.00
Non- sign out fee, for failure to sign your child out of care, per family per day. $5.00
Overdue accounts, per month if your fees are not paid on time $25.00
Late fee (after 6.30pm collection), per minute $5.00
Vacation care booking fee, per family/ per vacation care period 15.00
Vacation care late processing fee, per child
*applies to vacation care enrolment forms handed in after the cutoff date
$25.00
Debt collection  fee  applies to overdue accounts that need to be sent to a debt collector $250.00
EFTPOS transaction fee  (per transaction) $3.00
Rain coats (disposable raincoat given to children in wet weather, if needed) $2.50
Hat –    if your child does not have a hat they will be sold one. $5.00
 The Additional charges listed below are for Vacation care and Pupil free days
 Lunch – if your child has no lunch they will be given a vegemite sandwich $2.50
Water bottles for excursions –
– if your child does not have a refillable water bottle they will be given one.
$2.50

The Management Committee has the right to increase the fees at anytime to ensure we are meeting our financial obligations

Methods of Payment (in order of preference)

  • Internet Transfer
    BSB number 062 224  Account number    0090 3590
    Your child’s name must appear as a reference.
  • Cheque or money order – (Activity Centres Inc).
  • Credit card monthly direct debit ( see fee payment envelope)
  • Eftpos – at Girraween Activity Centre only and will incur a $3.00 transaction fee
  • Cash – For security reasons we would prefer parents avoid paying fees in cash

                                  Cash will not be accepted on Fridays after 9am.

Fee Structure July 2017 to June 2018

Fees and Charges July 2017 to June 2018

Fees Our full fee With 50% rebate Parent pays  Our casual fee With 50% rebate Parent pays 
Before School Care  $14.00  $7.00 $19.00  $9.50
After School Care $21.00  $10.50  $26.00  $13.00
 Vacation Care  $50.00  $25.00  $60.00  $30.00
 Pupil Free Day $50.00  $25.00  $60.00  $30.00

Other Fees & charges

Enrolment Fee, Per Child (non refundable $50.00
Bond on enrolment , per child $150.00
Non-notification fee, after school care, per day $5.00
Non-notification fee, vacation care , per day $10.00
Non- sign out fee, for failure to sign your child out of care, per family per day. $5.00
Overdue accounts, per month if your fees are not paid on time $25.00
Late fee (after 6.30pm collection), per minute $5.00
Vacation care booking fee, per family/ per vacation care period 15.00
Vacation care late processing fee, per child
*applies to vacation care enrolment forms handed in after the cutoff date
$25.00
Debt collection  fee  applies to overdue accounts that need to be sent to a debt collector $250.00
EFTPOS transaction fee  (per transaction) $3.00
Rain coats (disposable raincoat given to children in wet weather, if needed) $2.50
Hat –    if your child does not have a hat they will be sold one. $5.00
 The Additional charges listed below are for Vacation care and Pupil free days
 Lunch – if your child has no lunch they will be given a vegemite sandwich $2.50
Water bottles for excursions –
– if your child does not have a refillable water bottle they will be given one.
$2.50

The Management Committee has the right to increase the fees at anytime to ensure we are meeting our financial obligations .

Methods of Payment

Methods of Payment (in order of preference)

  • Internet Transfer
    BSB number 062 224  Account number    0090 3590
    Your child’s name must appear as a reference.
  • Cheque or money order – (Activity Centres Inc).
  • Credit card monthly direct debit ( see fee payment envelope)
  • Eftpos – at Girraween Activity Centre only and will incur a $3.00 transaction fee
  • Cash – For security reasons we would prefer parents avoid paying fees in cash.

Bookings - Changes to Bookings - Casual Days

Changing a Permanent booking

  • Cancelling or changing permanent bookings will require 2 weeks written notice.
  • Changes to bookings can be done via the OK enrol – My Family Lounge

Casual Bookings

  • Casual bookings will be considered in accordance with the current waiting list.
  • Bookings can be made online QK enrol – My Family Lounge
  • Once casual bookings have been confirmed fees will be charged even if your child is absent.
  • Cancellations to casual booking will require 2 weeks written notice.

Centrelink CCB & CCR

Child Care Benefit (CCB)
It is the parent’s responsibility to supply the service with the relevant information needed to apply for Child Care Benefit (CCB).
You must supply the following information on enrolment

  • Parent’s Customer Reference Number issued to you by Centrelink.
    Parent’s Date of Birth

  • Child’s Customer Reference Number issued to them by Centrelink.
    Child’s Date of Birth

Parents can contact the Family Assistance Office on 13 6150, or visit their website or further information about  child care benefit of the child care rebate.

Full fees will be charged until your information is provided and processed.

Child Care Rebate (CCR)
The Child Care Rebate helps working families with the cost of child care. The Child Care Rebate covers 50 per cent of out-of-pocket child care expenses for approved child care up to the maximum legislated amount per year per child in approved care.

Absent days
CCB can only be claimed for 42 absent days each financial year.  CCB will not be paid for absences where fees are paid to reserve a place for a child who has not yet started care or for absences once a child has ceased care.  Full fees must be paid for absent days over 42 unless a Medical Certificate is produced the next time your child attends the centre.

This is in accordance with section 13.1 of the Child Care Services Handbook, by the Department of Education and Training.

 Additional absent days
Additional absent days are not counted as part of the 42 allowable absent days.
Additional absent days may be taken more than 42 times per year, however you must provide the service with approved supporting documentation, a Dr.’s certificate, court /custody papers (as per section 13.2 of the Child Care Services handbook)

Fees must still be paid if your child is absent.

Priority of Access Guidelines

We adhere to the Department of Education and Training (DET) priority of access guidelines as set out in section 6.3 of the Child Care Services Handbook.

  • Priority 1. A child at risk of serious abuse or neglect.
  • Priority 2. A child of a single parent who satisfies, or of parents who both satisfy the work, training, study test under section 14 of the A New  Tax system  (Family    Assistance) Act.1999
  • Priority 3. Any other child.

We will be giving priority to children attending our onsite schools.

If no vacancy exists, a waiting list operates.

Within these main categories, priority should be given to the following Children;

  • Children in Aboriginal or Torres Straight Islander families.
  • Children in families which include a disabled person.
  • Children in families on a low income.
  • Children in families from culturally and linguistically diverse backgrounds.
  • Children in socially isolated families.
  • Children of single parents.

There are some circumstances in which a child who is already in a child care service may be required to leave the service.

Where a service has no vacant places and is providing child care for a child who is a priority 3 under the priority of access guidelines, the service may require that child to leave the child care service in order for the service to provide a place for a higher priority child, but only if:

  1. The person who is liable to pay child care fees in respect of the child was notified when the child first occupied the child care place that the service followed this policy
    and
  2. The service gives that person at least 14 days notice of the requirement for the child to leave the child care service.

When filling vacancies, outside school hours care services must give primary school children priority over children who have not yet started school. When an outside school hour’s care service has no vacant places and is providing care for a child who has not yet started school, the service may require that child to leave the service so that the service can provide a place for a primary school child.

Conditions Of Enrolment

Health and Safety

I understand that;

  • Staff, management committee and other authorised persons reserve the right, after all reasonable attempts have been made to contact the parents or guardians stated on the enrolment form to seek medical treatment from a registered medical practitioner, hospital or ambulance service and transportation of the child by an ambulance service, should the need arise.
  • coordinator, management committee and any other authorised persons reserve the right to suspend my child/ren if s/he continues to use disruptive or aggressive behaviour and puts other people’s safety at risk.
  • all staff employed by Activity Centres Inc have had their ‘working with children’ check lodged with the NSW Office of the Children’s Guardian, for the care and protection of Children & Young people and have been cleared to work with children.
  • all staff are obligated by law, as mandatory reporters, to report to Community Services any concerns for children that may be at risk of harm. All reports made will comply with the current NSW child protection legislation and documentation will comply with policies and procedures.
  • if my child/ren decides to run away, the service and its staff, management committee and or any other authorised persons are not to be held responsible. Service staff, by law, are not able to chase a child that runs away as it leaves other children in care without adequate supervision. If my child/ren does run away from staff, whether it is from the centre, or on an excursion, walking to and from Girraween School, from Our Lady Queen of Peace School to service, the staff will phone a parent/guardian. It is then the parent/guardian’s decision to take whatever action they feel is appropriate. If my child/ren does run away and is injured in any way the service, staff, management committee or any other authorised persons are not liable.
  • I may be asked to give up my child/rens place, or have my days reduced, so the service can adhere to the priority of access guidelines that are set by the Federal Government (see page 6 of Activity Centres In Family Handbook). These guidelines are put in place for the safety and protection of all children.

Information and Enrolment

I understand that;

  • the information collected on the online enrolment form is for the services records. It is essential that the service has the current address, contact details and medical information for my child/ren and it is my responsibility, as the parent, to make sure all of these details are kept up to date.
  • it is in my child/ren’s best interest that I notify the service staff of anything that may affect my child/ren’s behaviour, e.g.; the death of a family member or friend, divorce etc, as this may help the staff to understand my child/rens behaviour and to offer support to my child/ren and/or family.
  • the enrolment form needs to be completed, and the conditions of enrolment signed and returned with the current enrolment fee and bond
  • once my form has been processed the enrolment fee is not refundable, even if my child does not attend the service.

Communication, Behaviour and Respect

I understand that;

  • the service has an inclusion and interactions policy; all persons on the premises will be treated with respect regardless of their age, gender, race, culture or religious beliefs.
  • offensive language and or gestures are not to be used in front of the children or within the service grounds.
  • aggressive and violent behaviour from parents, or anyone collecting children, visitors, children or staff will not be tolerated.
  • if my child or I have a problem with another child that is at the service and in the services care, I am not to approach the child or their parent. I must speak to the shift supervisor and leave it to the shift supervisor or the service coordinator, manager or management committee to assess the situation. I will be informed of the outcome.
  • under no circumstances is a parent or guardian allowed to discipline another child.
  • if my child/ren wilfully damages or breaks equipment at the service, or within the service grounds, I shall replace or reimburse the service for the damages incurred by my child/ren.

Bookings, Arrival and Departure

I understand that;

  • only authorised persons, nominated by the parent, may collect children from the service. Written permission needs to be given to the service coordinator if I would like to add additional people to the pick up list.
  • the service and its staff have no right to refuse natural parents access to their child/ren. Child/ren will be able to leave the service with any natural parent, unless the service has viewed a custody order or equivalent. The natural parents must give the service staff proof of their identification that states their current residential address and contact details.
  • I must contact the service before 2.30pm if my child/ren is not attending on a scheduled after school care day. Failure to contact the service before 2.30pm will incur the current non-notification fee.
  • I must contact the service as early as possible if my child is not attending a morning session as another child could utilise the place if required.
  • I must contact the service if I am unable to collect my child/ren before it closes at 6.30pm. A late fee will apply if I collect my child after 6.30pm.
  • if my child/ren have not been collected within 1 hour of the service closing and I have made no contact, staff have the right to contact the local Police along with Community Service to report my child as abandoned. I understand that this action will only be taken as a last resort and after all reasonable efforts have been made to contact authorised persons nominated by me on my enrolment form.
  • to comply with the relevant Government Departments for Child Care Benefit (CCB) purposes, it is the parents responsibility to ensure their child/ren is signed into care each morning, and out each afternoon. Failure to do so could jeopardise my CCB payments. It is a requirement by law that all attendance records are signed by a parent or person over 18years of age, so I must co-sign the roll within a reasonable amount of time if I allow a person under the age of 18 to drop off or collect my child/ren.
  • at St Anthony’s I must not park across the driveways in Girraween Road or block any entrances to the school at any time.
  • Toongabbie West and Beresford Road, parents may park in the school car park in the marked places provided, before 8am and after 3.30pm only. Check with the school principal if you are unaware of the parking arrangements during school hours.
  • At OLQP parents can use the Parish car park, or drop off zone. Parents must be mindful of other users of the area and not block driveways or other parked cars.
  • 2 weeks written notice must be given to change or cancel bookings. To comply with CCB guidelines, full fees will be charged if my child/ren is marked absent after their last day in care during the 2 week notice period.
  • To comply with CCB guidelines, full fees will apply to hold a place open for my child/ren, before my child/ren’s first day in care.
  • Fees will not apply if a public holiday or pupil free day falls on what would be normally a permanently booked day.
  • Girraween Activity Centre is open for “pupil free” days for children that are normally booked into Toongabbie West, Girraween or Beresford Road Activity Centres, Please see the service coordinators for further details on pupil free day care.
  • Greystanes Activity Centre will open for ‘Pupil free days’ for OLQP, only if it differs from the public schools and if we receive adequate bookings. Please see service coordinator for details.
  • I must request in writing a refund of my bond, this process will take up to 4 weeks to process to ensure all CCB and CCR is finalised.

If my Child Attends Girraween Primary School;

  • Before school staff will either walk children to school, or place them on the public school bus.
  • If walking, the staff and children leave the centre at 8.30am and walk along Carinya Road to school, our estimated time of arrival at school is 8.45am we operate on a 1:15 ratio and risk assessment.
  • If catching the bus staff will wait at the bus stop out the front of the service and place children on any of the following 3 buses (3068 at 8.30am, the 2040 at 8.47am or the 2031 at 8.41) although it is normally the 2040 that we use.
  • After school, staff and children assemble at 3pm in the designated waiting area, roll call is completed, children and staff leave the school around 3.15pm and walk down Carinya Road to the centre arriving at approx. 30pm, we may be later if staff are calling parents and trying to locate children who have not come to roll call.  We operate on a 1:15 ratio and risk assessment.
  • the service staff take all care when delivering and returning children to and from Girraween Public School, however, in some cases children may be left at school or the service for whatever reason (e.g. illness, sore leg, etc). I then give permission for a member of the service staff or a staff member of Girraween Public School to collect my child in their private vehicle and transport them to school and or the service. (RTA restraint laws permitting).
  • Children must have wet weather gear in their bags all year round, I understand that there is no other option but to walk from school to the service each afternoon in all weather conditions as there are currently no suitable transport options, failure to send my child with wet weather gear will result in me being charged for a disposable raincoat.

If My Child Attends Our Lady Queen of Peace I understand that:

  • our staff will walk children from our room in the Parish down to the School playground each morning.
  • our Staff will meet Children in the designated assembly point each afternoon, roll call will be completed at the assembly point, once all children are accounted for staff and children will walk together up to our room. We should all be at our room by 3:15pm, we may be later if staff are calling parents and attempting to locate children who have not turned up for roll call. We operate on a 1:15 ratio and risk assessment.
  • Children must have wet weather gear in their bags all year round, I understand that there is no other option but to walk from school to the service each afternoon in all weather conditions, failure to send my child with wet weather gear will result in me being charged for a disposable raincoat.

Fees and Charges ( including bond and overdue accounts)

I understand that:

  • the management committee will give 2 weeks’ notice if fees need to increase to cover outgoing costs and legal obligations involved in the organisations operations.
  • statements are issued at 9am on the last Friday of each month. The statement will show a two month period being the previous month’s care, including any payments and an accurate record of your CCB and CCR entitlements for the previous month. It will also show the following month bookings and include an estimate of your CCB. (CCR will not be shown on advanced bookings).
  • a statement will be emailed to the parent who is registered with the family assistance office and receives the Child Care Benefit. Statements will only be posted if an email address has not been supplied.
  • when I receive my statement, the bookings and fees for the month in advance it is only a guide and is subject to change depending on my Child Care Benefit entitlements.
  • I can speak to the coordinator and organise a payment plan if I am having financial difficulties.
  • All fees must be paid in full by 9am on the last Friday of each month or the last Friday of each school term, whatever falls first. To avoid the current overdue account fee please ensure your fees are paid by the due date.
  • If my account is in arrears on the due date, my account will be debited the current overdue account fee, which will appear on my statement. My account will then be flagged for follow up. I must pay the overdue amount including the overdue fee within 7 days to avoid further action being taken.
  • I will receive a “reminder notice”, if I fail to pay my account within 7 days of the overdue fee being charged.
  • I will receive a “letter of demand”, if I fail to pay my account within 7 days of the ‘reminder notice’ being sent, which will also include notice of my child/rens place at the service being terminated.
  • I understand that, if I fail to pay within 7 days of receiving the ‘letter of demand’, I will incur the current debt collection fee and my details and the details of my authorised contacts will be sent to an external debt collection agency.
  • If I default in paying my account in full upon my child leaving the service and after a reasonable attempt has been made by the service to collect my debt, I will need to pay the current debt collection fee which will be applied to my account on lodgement with an external debt collection agency, I will also be liable for any other charges incurred in collecting my debt by the debt collection agency. I understand that my details and the details of my authorised contacts will be forwarded to the external debt collection agency.
  • If I fail to pay my fees in full within 7 days of my child/res last day in care, I will not be entitled to my bond refunded.
  • If my account is sent to an external debt collection agency I am not entitled to get my bond refunded.
  • once my form has been processed the enrolment fee is not refundable, even if my child does not attend the service.

Food and Meals

I understand that;

  • breakfast is available to all children who arrive before 8am. Breakfast is packed away at 8am sharp. If my child/ren arrives after 8am and not had breakfast they will be given a bowl of cereal or a sandwich which will be decided by staff, depending on the time.
  • the service will provide a fruit and vegetable platter at afternoon tea time to supplement the healthy snack I send in from home.
  • during vacation care breakfast and afternoon tea will be as above and all other food must be supplied by the family.
  • for the care and protection of our anaphylactic children, please do not send any foods containing nuts, including peanut oil.
  • healthy eating is promoted within the service. I should provide my child/ren with healthy food.

Additional activities

I understand that;

  • At Toongabbie West Activity Centre:
  • Children may be taken to Ambrose Park playground and/or Ambrose Park Community Garden, both venues adjoin the school . Children will be allowed to play on the equipment or help in the Community Garden as part of our programmed and free play activities.
  • Children may leave the school grounds and walk a few houses down from the school, with staff to the red letter box to post letters.
  • children may leave the school grounds and assist the staff with the placing and removing of the school crossing flags at the zebra crossing in Ballandella Road on a regular basis.
  • children may leave the school grounds and assist the school by putting out the schools recycle bins for collection, they will be accompanied by staff.
  • At Girraween Activity Centre:
  • children may be taken to Keene Park which is behind the apartments directly opposite the centre. (in Targo Road) Children will be allowed to play on the equipment as part of our programmed and free play activities.
  • Children may be taken to Greystanes creek to engage with the local environment and community as part of our programmed and free play activities.
  • At Beresford Road Activity Centre:
  • Children will be allowed to play on the climbing equipment in the school playground as part of our free play and programmed activities.
  • At Greystanes Activity Centre:
  • children will be taken from the Parish grounds to the Primary School (OLQP) or High School (St Pauls) to play in their outside spaces.
  • Risk assessments have been completed and are available on our website.
  • I authorise the educators to take my child out of the service for regular outings as part of the programmed and free play experiences offered in the program.

Management of Activity Centres Inc

I understand that;

  • Activity Centres Inc is a community based, not for profit organisation managed by a parent committee, all parents are encouraged to participate and contribute their feedback. It is best practise to ensure a parent representative from each of our services attend the committee meetings to ensure all services are supported.
  • the parent management committee is made up of parents who currently have children enrolled in our organisation. Other interested parties can join our committee if they have relevant knowledge or experience in our industry, however they must be approved by the committee.
  • the parent management committee meet at Girraween Activity Centre in week 5 of each term, on Wednesday night at 6.30pm.
  • i must give 24 hours’ notice if I need child care for my child/ren to attend the committee meeting.
  • without a parent management committee, legally, the organisation would no longer be able to operate and all of the services managed by Activity Centres Inc would need to be closed.

Vacation Care

I understand that:

  • vacation care is only available at Girraween Activity Centre.
  • vacation care forms are made available 4 weeks prior to each vacation care period.
  • priority is given to children currently attending before and after school care at our services, if booking forms are returned within the priority enrolment period.
  • payment by the due date must be made to avoid the late lodgement fee being incurred.
  • I must read the parent information handout attached to enrolment forms for every vacation care period to ensure that I understand what is happen during each vacation care period.
  • my child must have wet weather gear in their bag all year round, especially on excursion days. Failure to send wet weather gear may result in me being charged for a disposable raincoat.

Risk Assessments

  • I understand risk assessments have been completed for high risk activities my child will participate in.
  • A copy of risk assessments are available on Activity Centres Inc website.

Miscellaneous

  1. I agree to follow and abide by the Organisations rules, policies and procedures.
  2. I understand that it is my responsibility to view the Organisations policies which are available on the website.
  3. The information I have given is true and correct. I understand that any false and/or misleading information will result in my child/ren’s place being terminated. I will notify the service of any changes to information I have given on this form.
  4. Whilst at the service my child/ren will be photographed and appear in the day books/videos. These do not leave the service.
  5. Whilst at the centre my child/ren may be observed and have relevant observations documented.
  6. I understand that the service and its grounds is a non-smoking environment.
  7. I understand the organisation has a website and a Facebook page. Our staff try their best to ensure it is kept up to date with current and relevant information. I will be shown any identifiable photographs of my children that the service may wish to place on these pages and permission will be sought prior to uploading these images.
  8. I understand that if my child/ren does not have a hat one will be given to them, the cost will be added to my account (see fee schedule)

 Fundraising and Donations,

I understand that;

  • to keep fees to a minimum I may be asked to fundraise or to donate items needed for the children’s games and activities, a donations list will be placed on the notice board throughout the year, if needed.

Risk Assessments

  • Risk assessments are carried out on high risk procedures and activities provided.
  • Risk assessments are carried out on all excursions.
  • Risk assessments can be viewed or downloaded from the Risk assesment tab on our website or a copy can be obtained from the staff if requested.

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The Program

At Activity Centres Incorporated our Educators are employed to value the importance play has in the growth, learning and development of all children

Article 31 of the United Nations Convention on the Rights of the Child states;

That every child has the right to rest and leisure, to engage in play and recreational activities appropriate to the age of the child and to participate freely in cultural life and the arts.
That member governments shall respect and promote the right of the child to participate fully in cultural and artistic life and shall encourage the provision of appropriate and equal opportunities for cultural, artistic, recreational and leisure activity.”
With the rights of the child in mind we have developed our Organisation Program Statement to ensure all children can engage in meaningful experiences that meet their individual needs and interests.

Our Program Statement:
“Our aim is to provide all children with the opportunity to engage in a diverse variety of freely chosen activities that are fun, meaningful and challenging, by allowing child focused play. Offering a wide variety of resources will allow each child to engage in play with their peers or on their own to enable them to develop skills and confidence at a level they feel comfortable.”

Educational Benefits of learning through Play:
Research supports that playful behaviour appears to have positive effects on the brain and on a child’s ability to learn.  In fact, play may function as an important, if not crucial, mode for learning.
Play is beneficial because:

  • It is a meaningful context for children to learn concepts and skills.
  • It makes learning fun and enjoyable and allows children to enhance curiosity and creativity.
  • It encourages children to explore and discover with their peers or on their own.
  • It allows children to extend their interests.
  • Children can experiment and take risks.
  • Play provides opportunities for collaborative learning with adults and peers.
  • It gives time and allows for the practicing of developing skills.
  • It assists with the development of social skills and friendships.
  • It stimulates a sense of wellbeing and self-confidence.
  • It supports self-esteem and can reduce anxiety.
  • Play has therapeutic effects.

The program is displayed, along with all the activities children can freely choose to engage with at the service on any day.
The program is used as a guide to ensure your children are offered a variety of activities; however the flexibility of it ensures a relaxed atmosphere.
Children’s participation in the program is communicated to families through our ‘All about us’ book, which is on display near the sign in sheets at each service, and through wall displays throughout the service.

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Our Rules & Positive Behaviour

  • Our Organisation rules are; Be Safe, Be Respectful & Be Responsible.
  • Our Educators are trained to ensure they understand the concept of guiding children’s behaviour in a positive way, ensuring that children develop the skills to self-regulate their own behaviour and understand that all choices have consequences.
  • Educators will support children to ensure they understand what it means to Be Safe, Be Respectful & Be Responsible in each area of the service. (ie not staying within the designated boundaries of the service is not being responsible or safe, therefore they are not following the rules).

Discipline

  • Children must follow our Be Safe, Be Respectful & Be Responsible rules that are displayed on the wall at the service.
  • Children will be the responsibility of the educators whilst at the service.
  • Continued aggressive and/or disruptive behaviour will not be tolerated and may lead to your child’s place being terminated.
  • Children may be given “thinking time” to cool down, if an incident occurs. Staff will ensure all children involved in the incident are given the opportunity to tell their side of the story before a decision is made. In some cases this may take time; children and parents will be made aware of the outcome.
  • Please see our ‘Child Management Policy’ available on our website for more information.

Bullying

  • The Organisation promotes a zero tolerance to bullying.
  • Children who bully others whilst at the service will have their place terminated.
  • Parents who bully our educators, committee, other parents or children at the service will be banned; this may include your child’s place being terminated.

Homework

  • While we understand the importance of homework, it is best done at home, an area will be made available for children, however we do not set aside specific times and staff are unable to assist children with their homework.
  • If a parent insists their child must do their homework whist at the service they will be informed as per our homework policy that the child will only be required to sit for no more than 30 mins.
  • Whilst at the service all children will be encouraged to participate in leisure activities and play.

Let's be Sun Smart

  • Children are encouraged to take responsibility for their own well being when it comes to sun protection and will be encouraged to find out the UV rating for the day and use sun protection when the UV rating is over 3
  • Sunscreen is available at the service all year round for children to self apply when sun protection is required.
  • All children must wear a shirt that covers their shoulders and a hat as minimum protection if sun protection is required.
  • For further information see the Activity Centres Inc Sun Protection policy, which was developed by the cancer council and adopted by this Organisation, making us a sun smart Organisation.

Health and Safety

  • All Educators are made aware of safe work practices.
  • All Educators understand their responsibility to assess any risks which may hinder the health and safety of staff, children and/or visitors to the service.
  • Activity Centres Inc will follow all current safe workplace practices.
  • Children and educators must wear appropriate footwear, thongs or slip-ons or high heel shoes are not considered appropriate. Footwear may only be removed for some activities, and only if it is deemed safe to do so by educators.
  • Emergency drills are practised regularly; an evacuation plan is in place and is located at all emergency exits at each service. (as per National Regulations).
  • The first aid box is in easy reach and well stocked at all times.
  • There is always an educator on site with an asthma, anaphylaxis and first aid certificate.
  • Parents will be contacted if their child becomes ill, injured or very upset.
  • Parents will be informed in there are any infectious diseases in circulation
  • Parents are advised to speak to the coordinator if any safety concerns arise.
  • Parents are asked to not send any children to the service who are sick.

Complaints and Grievances

  • The Organisation promotes open communication where all parents, children, and staff reserve the right to voice their concerns.
  • Complaints and/or grievances should be directed to the coordinator.
  • If the coordinator is unavailable, or has not resolved the issue, or you are still concerned please contact the manager.
  • You can put your concern in writing and address it marked, private and confidential to the manager and/or management committee and posted to PO Box 768 Toongabbie 2146 or Please click here to send an email .

Feedback

  • Comments and constructive criticism, which can be used to improve the Organisation operations & benefit educators, children and their families is always welcome.
  • Feedback forms are also available, and kept on the sign in/out table at all of our services, or downloadable from our website.

Food and Healthy Eating

Before School

  • Breakfast is available until 8.00am at all services
  • Refer to weekly breakfast menu on display at the services.

After School

  • The service will provide a fruit and vegetable platter to complement an afternoon snack provided by parents, if needed.
  • Children will need to bring along a healthy snack for afternoon tea, if needed.
  • Parents are encouraged to provide children with a healthy snack.
  • Do not send food that requires cooking, cooling or preparation.
  • All food for the day should be packed into your child’s lunchbox with a cool pack or frozen drink to ensure it does not spoil throughout the day.

We promote and encourage Health Eating

other websites that have healthy lunchbox ideas are.

Allergy Awareness

To ensure we can provide all children with a safe environment we have become an allergy aware Organisation.

Children with life-threatening allergies to foods such as nuts, eggs, shellfish etc will have to have medical plans in place.

Parents must provide the medical management plan from their family Doctor.

Parents with anaphylactic children will be given a copy of our Medical Conditions Policy and will be expected to work with our staff to ensure medical management plans and risk plans are put in place to avoid exposure to any known allergens.

as nuts are the main allergen, we are a  nut aware zone, please ensure you do not send any nut products for your children..

Medication

  • Parents must complete a medication form, if a child requires medication whilst at the service.
  • Medication will be given to children by the staff only if the medication is in its original container with pharmacy label clearly intact.
  • If medication label does not specify a time to be administered you must bring in a letter from your doctor stating the name of the medication, dose and time to be given.
  • Medication will only be administered that is in its original packaging (as per regulation 95 of the education and care services regulations)
  • refer to our medication policy for further information on the administration of medication.

Our Policies

Policies and Procedures are put in place so everyone know what to expect.

All Families and our Staff are expected to follow our Organisations policies and procedures

if any of the links to our policies are broken Please click here to send an email so we can fix the error..

Funding of the Organisation

  • We are a community based not for profit organisation. Over the years of operation it has been funded in many different ways.

January 1990 to December 2010

  • Operational funding by the Department of Health and Family Services.
  • User fees (Child Care Assistance available through Centrelink).
  • Western Sydney Area Assistance Scheme (one off equipment grant $5,000.00).
  • Fundraising and Donations of money and/or equipment.
  • Department of Health and Family Services (June 97) to purchase a Laptop
  • Kids West grant (Sep 07) $4000.00 to renovate kitchen area at Beresford Road
  • Department of Education, Employment and Workplace Relations June 2008 grant of $7000.00 to upgrade system and training for new Child Care Management System

2011 to date

  • User fees (Child Care Benefit and Child Care Rebate, Centrelink).
  • Fundraising
  • Donations of money and/or equipment..

Parent Involvement

Our policy is to encourage parent involvement and participation at all levels in the operation of the Organisation.

Involvement can include:

  • Being a member of the management committee.
  • Attend quarterly meetings, which all parents are welcome to attend.
  • Offering suggestions about the Organisation, equipment and our staff.
  • Assisting in fundraising activities and events.
  • Sharing and/or assisting staff plan cultural cooking, craft and other activities.
  • Sharing information about your child with the educators, your child’s interests, hobbies, fears, family activities, break-ups, bereavement or if the family pet runs away affects children in many different ways. Educators can assist if they know what is happening outside the services hours. Please inform educators of any incidents so we can offer additional support, if needed
  • Participating in surveys, questionnaires or discussions with educators to ensure that feedback is obtained from families.

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Video for parents

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